Supporting customer success through software and teamwork

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Katri Tuominen is a Team Leader who helps both customers and her team succeed. Over more than a decade at Cimcorp, she has grown into her role while staying close to the technical work and customer challenges that first drew her in.

Katri Tuominen leads Cimcorp’s Customer support software team in Finland and has a strong background in software engineering. She enjoys solving problems together with customers and occasionally remains involved in hands-on coding – something she continues to genuinely enjoy.

From mathematics to software – finding the right path

Katri’s interest in technology started early.

“As a child, I dreamt of becoming a mathematician. I was also inspired by my father’s hobby as a radio amateur. After a short period of studying mathematics at university, my interest in electronics took over, and I switched to studying electronics engineering.”

Katri Tuominen, Team Leader, Cimcorp Group

Katri began her career in the field at companies such as Teleste and Nokia. When she moved from Turku to the Satakunta region after her husband found a job there, she was ready for the next chapter in her career and decided to move into software.

It marked a turning point for Katri, as she quickly realized she enjoyed working in software and had made the right choice. After a few years at another company, she joined Cimcorp in 2010.

Growing into leadership

In her early years at Cimcorp, Katri worked as a Software Engineer and spent her days writing code. As she gained experience and trust, she realized that she enjoyed overseeing larger projects. Gradually, she took on project coordination alongside her main responsibilities. Katri’s career has progressed alongside the growth of the company – something she finds rewarding to see.

After spending a few years working for another company, Katri returned to Cimcorp in 2015 and has enjoyed her time there ever since. Step by step, she grew into the role of Project Manager and later became Team Leader. Since 2018 she has led the Customer Support team of software professionals.

Solving customer challenges together

Solving customer challenges and providing new insights are at the core of Katri’s role. She enjoys discussing and sparring with customers to find the best solutions together.

“It’s meaningful to contribute to the success of our customers, especially when you have worked with them for a long time and truly understand their operations. A recent customer project I’m particularly proud of was the implementation of batch traceability. We enhanced traceability in our customer’s existing system to meet stricter regulatory requirements. It required thousands of hours of work from our team, and seeing it work as intended was very rewarding. The improvements now allow the customer to track products more accurately and respond quickly in recall situations, which is critical for both safety and business continuity,” Katri describes.

As a leader, Katri describes herself as people focused.

“My focus is on leading people rather than things. Taking care of my team’s wellbeing is important to me, especially since we work in a mix of remote and hybrid setups and don’t meet face to face every day.”

A culture built on teamwork and trust

The culture at Cimcorp is one of the reasons Katri has committed to the company. Strong teamwork is something she values highly.

“In our Customer Support team, we have a shared chat where we discuss work and everyday life. There is a strong mindset of always being willing to help each other and solve problems together. I have worked with many of my teammates for years, and we also have several young talents in the team, which creates a great overall dynamic,” Katri says.

When she is not leading her team and supporting customers, Katri plays the trumpet in PTS Band and Pori Big Band. Her musical interests extend beyond that, as she also sings in a choir. In addition to music, she enjoys spending time outdoors with her German Shepherd.