Software Support Specialist

North America
Grimsby, ON, Canada
Oct 15, 2019 to Dec 31, 2019

Cimcorp Automation is looking for two (2) Software Support Specialists. This position is responsible for providing technical support and troubleshooting for Cimcorp robotic systems remotely as well as at customer facilities across North America and on occasion globally.

The Software Specialist will work closely with all Cimcorp stakeholders in order to provide the utmost customer service through consultation, technical support, follow up and documentation. In addition, this position will support the software development of current and upcoming projects as well as manage any assigned after sales projects related to software or computers.


The ideal candidate will have the following qualifications:

  • Post-secondary diploma or degree specializing in Software Engineering/Mechatronics, Computer Science, or equivalent combination of education and experience.
  • Demonstrated experience working with computer network protocols, high and low level programming languages and servo drives in an industrial/engineering/automation industry in a software support capacity.
  • Strong computer and TCP/IP networking skills required in addition to knowledge of integration of systems with servo motors, including electrical, and software integration in industrial environments.
  • Knowledge with Oracle/SQL, ERP, PLCs, .Net, JAVA, and integrating automation technologies.
  • Experience programming automation components, HMI’s and Material Handling robots is considered an asset.
  • Ability to learn quickly, adapt to change, and work under pressure in a multifaceted environment.
  • Ability to train customers on software systems through effective communication, demonstration, and formal instruction.
  • Experience in a customer service environment dealing with clients to resolve problems would be an asset.
  • Availability to work flexible hours including evenings, weekends, and overtime in order to maintain our 24/7 Help Desk service agreements.
  • Demonstrated ability to work independently and as part of multi-function team with little supervision.
  • Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
  • Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
  • Effective organizational, time management, and multi-tasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising service.
  • Spoken/written knowledge of additional languages an asset.

Cimcorp welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Qualified candidates are welcome to send their resume by October 15, 2019


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