Field Service Technician - Cimcorp USA

Jan 10, 2019
Cimcorp North America

Cimcorp USA, Inc. is looking for a Field Service Technician to join our team.

This position is responsible for delivering hands-on support at customer sites across the United States. This role will contribute to the delivery of Customer Support Services to our customers and help foster long-term profitable relationships with our customers.


The ideal candidate will have the following qualifications:

    • Millwright or Associate Degree in Industrial Maintenance Technology or equivalent combination of education and experience.
    • Minimum of five (5) years of experience in industrial automation/robotics.
    • Strong customer focus and the ability to relate well to customer needs. Previous experience in a customer service environment would be an asset.
    • Knowledge of automated machinery operations in an industrial environment would be an asset.
    • Ability to use computers diagnostic tools and basic computer skills.
    • Ability to prepare detailed field service reports.
    • Strong ability to read mechanical drawings and possess assembly and maintenance skills. Fabrication and machine shop skills and/or electrical knowledge would be considered an asset.
    • Ability to train customers on mechanical systems through effective communication, demonstration, and formal instruction.
    • Demonstrated ability to work independently and as part of multi-function team.
    • Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
    • Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
    • Effective organizational, time management, and multi-tasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising service.
    • High degree of accuracy, and attention to detail.
    • Proficiency in Microsoft Word and Excel, Outlook, and the Internet.
    • Availability to travel and work flexible shifts including overtime as required related to the installation, training, and service requests of customers.

Qualified candidates are welcome to send their resume by January 17th to:

Cimcorp welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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