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Field Service Technician - Cimcorp USA

North America
Norcross, GA, USA

Cimcorp USA, Inc. is looking for a Field Service Technician to join our team.

This position is responsible for delivering hands-on support at customer sites across the United States. This role will contribute to the delivery of Customer Support Services to our customers and help foster long-term profitable relationships with our customers.

Qualifications

The ideal candidate will have the following qualifications:

    • Millwright or Associate Degree in Industrial Maintenance Technology or equivalent combination of education and experience.
    • Minimum of five (5) years of experience in industrial automation/robotics.
    • Strong customer focus and the ability to relate well to customer needs. Previous experience in a customer service environment would be an asset.
    • Knowledge of automated machinery operations in an industrial environment would be an asset.
    • Ability to use computers diagnostic tools and basic computer skills.
    • Ability to prepare detailed field service reports.
    • Strong ability to read mechanical drawings and possess assembly and maintenance skills. Fabrication and machine shop skills and/or electrical knowledge would be considered an asset.
    • Ability to train customers on mechanical systems through effective communication, demonstration, and formal instruction.
    • Demonstrated ability to work independently and as part of multi-function team.
    • Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
    • Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
    • Effective organizational, time management, and multi-tasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising service.
    • High degree of accuracy, and attention to detail.
    • Proficiency in Microsoft Word and Excel, Outlook, and the Internet.
    • Availability to travel and work flexible shifts including overtime as required related to the installation, training, and service requests of customers.

Application

Qualified candidates are welcome to send their resume

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