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Cimcorp provides reliable customer support and builds long-standing relationships with clients to ensure maximum system uptime. We are committed to providing high-quality support, precisely when and where it is required. Whether you choose to outsource your maintenance or provide it in-house, we can tailor support services to suit your needs.
Our customer support services include:
- Training – Full training is provided during the commissioning phase and as required for new staff.
- System support – Cimcorp provides a fast and expert helpdesk feature, 'hotline', 24/7 for your convenience.
- Maintenance – We can tailor a preventive maintenance program to suit the needs of your application.
- Full service – If you outsource all the maintenance and support functions for your system to us, we provide full-time engineering expertise at your site, allowing you to focus on your business.
- Spare parts – We can arrange express delivery of parts or provide on-site packages for instant response.
- Warranty services – Warranty issues are handled by our trained and experienced customer support staff.
- Modernizations – A partnership approach to your logistics allows Cimcorp to analyze the changing needs of your business and propose ways to modernize or upgrade your system.
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